How might we allow students and advisors to have an efficient and more convenient way to meet with each other during walk-in hours.
During the empathy stage, my responsibility was conducting interviews and surveys with different stakeholders. I interviewed 5 students in my department along with 1 student that works for the advisor in the CS advising office. In addition, I had about 9 students fill out a google forums survey in which I created. To carry out my assigned duty, I was fortunate enough to be surrounded by a bunch of Computer Science majors in the majors lab. For the surveys, I randomly asked CS students to answer the survey. For the interviews, I selected 5 students and thoroughly asked them questions and recored their answers in a Google Document. One of the students was the closest I could get to an advisor. He worked in the advisors office and has first hand experience with seeing the long lines during drop-add. I interviewed him and also added his responses to the google doc.
The interviews can be found here:
These are the results from the surveys:
What I learned during the investigation is that 78% of the students surveyed have had to wait in a long lines to see the advisor. But what I find is surprising is that 69% of the students do not make appointments to see the advisor. This has got be thinking that the only problem may not be the long lines, but a miscommunication to students that scheduling appointments to see the advisor is possible. Although scheduling is not possible during drop add week, it can still benefit students knowing that they can schedule in advance to see the advisor and avoid creating traffic at the advising office;
The results of the interviews support this as well and in both the interview and survey, it is pretty clear that most students think the current advising system is inefficient and they agree that it is possible to have a technology solution to this problem.
The process went smoothly in our group. We each did our individual data gathering, observations and research and when we reconvened in class, we shared all of our findings together and worked towards grouping them. Overall, I believe we have done a good job of doing thorough research about our Design Challenge and we have learned to empathize by putting ourselves in the shoes of the stakeholders.